Legal
Privacy Policy
This page explains what personal data Soft Genix Professionals Private Limited collects, why we collect it, and the choices you have — in line with Indian data protection law.
Overview
Soft Genix Professionals Private Limited (“we”, “our”, “us”) handles your personal data in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
This policy sets out how we collect, use, store, and share your information when you visit our website or use our services. Using either means you accept the practices described here.
Information we collect
Information you give us
- Name, email address, and phone number
- Company name and role
- Billing and correspondence address
- Anything else you choose to share with us in a form or email
Sensitive data, where relevant
- Payment details (bank account or UPI ID) used only to process transactions
- Login credentials, always stored in encrypted form
Collected automatically
- IP address, browser, and device information
- Pages viewed, time on page, and referring links
- Cookies and comparable tracking technologies
How we use it
- Deliver, operate, and improve the services you've asked for
- Respond to enquiries, proposals, and support requests
- Process payments and keep accurate business records
- Send updates or offers, only where you've agreed to receive them
- Meet our obligations under Indian law
- Detect and prevent fraud or unauthorised access
Data security
We follow reasonable security practices aligned with ISO/IEC 27001, including:
- TLS/SSL encryption on all data in transit
- Firewalled, access-controlled servers
- Periodic security reviews and vulnerability checks
- Access to personal data limited to staff who need it
- Encrypted storage for sensitive information
No method of transmission over the internet is completely secure, and we can't guarantee absolute protection — but we work to keep your data as safe as reasonably possible.
Your rights
Under the DPDP Act, 2023, you can:
Access
Ask for a summary of the personal data we hold on you.
Correction
Have inaccurate or incomplete data put right.
Erasure
Request deletion of your data, subject to our legal duties.
Grievance redressal
Raise a concern directly with our Grievance Officer.
Withdraw consent
Pull back consent at any point where we relied on it.
Nominate
Name someone else to exercise these rights for you.
To use any of these rights, reach out to our Grievance Officer using the details in section 12.
Retention periods
We keep data only as long as it serves the purpose it was collected for, or as Indian law requires:
| Client records | 8 years | per Indian tax and company law |
| Enquiry data | 3 years | from the date of last contact |
| Website analytics | 26 months | rolling window |
Once a retention period ends, data is securely deleted or anonymised.
Third-party links
Our site may link out to other websites. We aren't responsible for their privacy practices, so it's worth checking their policies before sharing any information with them.
Children's privacy
Our services are meant for people 18 and older, and we don't knowingly collect data from children. If you believe we've collected information from a child, please let us know and we'll act on it promptly.
Policy changes
We may revise this policy from time to time. Updates will appear on this page with a new “Last updated” date, and we'll flag material changes by email or a notice on the site. Continuing to use our services after a change means you accept the update.
Grievance officer
As required under the Information Technology Act, 2000 and the IT Rules, 2011, we've appointed a Grievance Officer to handle privacy-related concerns.
- Designation
- Grievance Officer, Soft Genix Professionals
- Response time
- Within 30 days, as required by law
- Phone
- +91-9217946168
- Address
- Office No - O-905, Gaur City Center, Sector 4, Greater Noida West, Noida, 201318, India
Contact us
For any other questions about this policy or how we handle your data, reach us at:
- info@softgenixprofessionals.com
- +91-9217946168
- Office No - O-905, Gaur City Center, Sector 4, Greater Noida West, Noida, 201318, India
By using our website and services, you confirm that you've read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described above.